Content

Learn how to manage disputes when they arise, enabling resolution of problems at an early stage or – if resolution cannot be achieved – ensuring escalation is dealt with in as proportionate and efficient a manner as possible.

The course syllabus includes:

• Identifying a Potential Dispute
• Risk Assessment
• Reaching Resolution
• Preparing for Escalation
• Escalation Options
• Maintaining Proportionality

This is an ideal course for those seeking to minimise expenditure of time, resource, and legal expense on protracted disputes.